My Account
Please click on the “Forgot Your Password” button that appears on the account log-in page and follow instructions to reset it. If you need additional assistance, please reach out to help@makeupbymario.com.
Product
Almost all of our products are vegan with the exception of the below. In addition, all of our vegan products are PETA Certified.
Master Mattes® Eyeshadow Palette: The Neutrals
Master Mattes® Eyeshadow Palette: The Original
Master Metallics® Eyeshadow Palette
Yes, all our products are cruelty-free, meaning we do not test our ingredients or products on animals.
All Makeup by Mario brushes are cruelty-free—made with a custom blend of synthetic and vegan fibers and 100% FSC-certified Birch Wood handles.
Unfortunately, we do not have samples at this time. You can use the Store Locator feature on MAKEUPBYMARIO.com to find a Sephora location near you!
Great news! Artists are available to help you select your best match. Please reach out to help@MAKEUPBYMARIO.com and we will be happy to assist.
PLACING AN ORDER
Unfortunately, once orders are submitted, they cannot be canceled or modified. Please reach out to help@makeupbymario.com as soon as possible and we will do our best to assist.
MAKEUP BY MARIO systems fulfill orders at a rapid pace and it is not possible to cancel or edit an order after it has begun processing.
You will receive an email confirmation with an order number for your records. If you do not receive this email but believe you have placed an order, kindly email help@makeupbymario.com.
A shipment confirmation email will be sent once the order is processed (typically 1-2 business days after the order is placed). It may take up to 1-2 business days for the tracking number to show shipping updates.
INTERNATIONAL ORDERS
Global-e is our international fulfillment provider. Global-e will appear as the merchant of record for international transactions made on MAKEUPBYMARIO.com
Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear as a separate line item if they are not already included in the product price. Some countries require duties and taxes to be paid upon delivery and they will be the customer's responsibility. It will be noted at checkout before you complete your purchase.
One account per person is eligible for the MAKEUP BY MARIO 10% discount. The one time use code will be emailed upon account creation. Exclusions apply including new product launches. This discount cannot be combined with any other offers or discounts. Failure to comply with one account per customer will result in account termination.
ORDER STATUS
Once your order has shipped, you will receive a shipping notification with tracking information. Kindly allow 1-2 business days for the tracking to update. You can also sign into your MAKEUP BY MARIO account, click orders, and then select the order number and then click “track shipment” for the most up to date information. If you need help locating this information, please reach out to help@makeupbymario.com.
The delivery companies will often mark a package delivered once handed off to the local post office before it is physically delivered. Kindly allow 2 additional business days while we wait for our shipping company to update delivery status. If it still doesn’t arrive, please contact help@makeupbymario and we will be happy to assist.
Please reach out to help@makeupbymario.com as soon as possible and we will be happy to assist!
Please reach out to help@makeupbymario.com as soon as possible and we will be happy to assist!
SHIPPING
Standard Shipping is FREE on all U.S. purchases of $35 and over (excluding taxes). If you reach Gold Status with our loyalty program, standard shipping is free on all purchases for US and International.
Kindly allow 1-2 business days for order processing. Please note- orders placed during holidays, promotions, new product launches and high-order volume periods may experience a delay in overall processing times.
Domestic orders take 1-5 business days to arrive once shipped. International orders take 3-5 business days. Please note, this does not include processing time.
Standard: DHL Ecommerce on domestic orders in the United States
*Shipping times once the order has shipped. Kindly allow 1-2 business days for processing Prior To Shipment. Once shipped, allow 1-2 business days for tracking information update.
Cost: FREE ON $35+ ORDERS
Shipping Time Frame: 2-5 BUSINESS DAYS
International: DHL Express
*Shipping times once the order has shipped. Kindly allow 1-2 business days for processing Prior To Shipment. Once shipped, allow 1-2 business days for tracking information update.
Cost: CALCULATED AT CHECKOUT
Shipping Time Frame: 3-5 BUSINESS DAYS
No, we do not ship to PO Boxes at this time.
We do not recommend using a freight forwarding address. If you choose to use a package forwarding company to ship your order MAKEUP BY MARIO will not be liable for any damage, defect, or loss that occurs. We will not be able to offer replacements or refunds for items that are reported missing or damaged if we have reason to believe that they have been delivered to a package forwarding company.